Terms and conditions

  1. Introduction
    1. These terms and conditions (these “Terms”) (together with our Privacy Policy and Cookies Policy) tell you information about us and set out the legal terms and conditions on which we sell products (“Products”) listed on our website www.konto-acoustics.com Website) to you.
    2. These Terms will apply to any contract for the sale of Products by us to you (“Contract”). Please read these Terms carefully and make sure that you understand them before ordering Products from our Website.
    3. Please note that before placing an order you will be asked to agree to these Terms. If you do not accept these Terms in full, you will not be able to order Products from our Website.
  2. About us
    1. We are Key Properties Ltd., a company registered in Hungary with company registration number 01-09-874210 and we operate the www.konto-acoustics.com website. Our registered office and principal place of business is at 1054 Budapest, Aulich u. 3. II/2. and our VAT number is HU13806167.
    2. If you would like to contact us, please use the details on the imprint page of our Website and we will be happy to assist you.
    3. If we have to contact you we will call you or write to you at the email address or postal address you provided in the Order.
    4. The words “writing” or “written” in these Terms includes emails.
  3. Our Products
    1. We are committed to supplying high quality products. For more information on our Products please visit Products pages on our Website.
    2. We have made every effort to display the Products as accurately as electronic media will allow, however the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images depending on your screen settings and resolution.
    3. Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Products are correct at the time when the relevant information was entered on to the Website system. Although we aim to keep the Website as up to date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order. The dimensions given are written for your guidance.
    4. All Products shown on our Website are subject to availability. If a Product you have ordered is temporarily unavailable or discontinued by the manufacturer we will inform you by email as soon as possible and offer you a substitute item. You can then decide whether you would like the substitute item or whether you would prefer to cancel your order (in which case we will provide you with a full refund).
    5. We are able to send samples by post. The first two samples are sent free of charge for customers located within the EU and after that they cost 1 EUR each.
  4. Changes to an order
    1. We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements.
    2. If you wish to make a change to your order you must contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change.
  5. Your account
    1. You may only purchase Products from our Website if you are at least 18 years old. If you are underage, please do not attempt to order through our Website.
    2. When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number, email address and an address for delivery of the Products. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete. If the amount due from you for your order cannot be debited or charged to the credit or debit card you have provided, for whatever reason, your order will be cancelled (as described in paragraph 15.3).
  6. Buying Products from us
    1. Our order process on our Website allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. In particular, please check the quantities of each of the Products in your order.
    2. By clicking the “Pay Securely” button you are committing to buy and pay for the Products in your order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you will be asked to confirm that you accept these Terms when placing your order.
  7. Product prices and delivery charges
    1. The prices of the Products will be as quoted on our Website from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover a mistake or error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made an obvious pricing error. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.
    2. The prices of the Products may change from time to time, but changes will not affect any order which we have confirmed by sending an Order Confirmation. The prices of the Products are in Euros (except in Hungary) and include VAT (where applicable) at the applicable current rate chargeable in Hungary.
    3. The prices of the Products include delivery charges.
  8. Delivery
    1. Your order will be delivered to you by us or our delivery partner, and, unless there is an event outside of our control, we will take reasonable steps to meet the delivery date set out on your Order Confirmation or as otherwise agreed.
    2. If we are unable to meet the estimated delivery date or time because of an event outside of our control, we (or our delivery partner) will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
    3. Delivery will be completed when the Products are delivered to the address stated in the Order Confirmation (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).
    4. Please note that, if no one is able to take delivery of the Products, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local delivery depot.
    5. If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and paragraph 15.2 will apply.
    6. If we miss the delivery deadline for any Products then you may treat the Contract as at an end straight away if any of the following apply: (a) we have refused to deliver the Products; (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or (c) you informed us before we accepted your order that delivery within the delivery deadline was essential.
    7. If you do not wish to treat the Contract as at an end straight away, or do not have the right to do so under paragraph 10.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.
    8. If you choose to treat the Contract as at an end for late delivery under paragraph 10.6 or paragraph 10.8, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the Order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, at our cost.
    9. A list of countries we can deliver to at present are listed at checkout. Please contact us for any country not listed.
    10. The risk in Products supplied by us shall pass to you at the point of collection or delivery and, regardless of paragraph 10.12, we shall have no responsibility in respect of the safety of such Products after collection or delivery, as the case may be.
    11. The ownership of Products supplied by us will only be transferred to you once all sums due to us have been paid in full and, until paid, we retain the right to repossess the Products.
  9. Your rights to end the Contract
    1. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract:
      1. if what you have bought is faulty or misdescribed you may have a legal right to end the Contract (or to get the Product repaired or replaced or to get some or all of your money back), see paragraph 14;
      2. if you want to end the Contract because of something we have done or have told you we are going to do, see paragraph 11.2;
      3. if you have just changed your mind about the Product, see paragraph 11.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; or
      4. in all other cases (if we are not at fault and there is no right to change your mind), see paragraph 11.6.
    2. If you are ending a Contract for a reason set out at paragraph 11.2.1 to 11.2.5 the Contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the Product or these terms which you do not agree to (see paragraph 19.1);
      2. we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the Products may be significantly delayed because of events outside our control;
      4. we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than fourteen days; or
      5. you have a legal right to end the Contract because of something we have done wrong.
    3. For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. You do not have a right to change your mind in respect of:
      1. Products made to your specific specification (colour, size and shape).
    4. How long you have to change your mind depends on how it is delivered. You have 14 days after the day you (or someone you nominate) receives the Products, unless:
      1. your Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products.
      2. your Products are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the Products.
    5. Even if we are not at fault and you do not have a right to change your mind (see paragraph 11.1), you can still end the Contract before it is completed, but you may have to pay us compensation. The Contract is completed when the Product is delivered and paid for. If you want to end a Contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The Contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the Contract.
  10. How to end the Contract with us
    (including if you have changed your mind)
    1. To end the Contract with us, please let us know by doing one of the following:
      1. Phone or email. Call customer services on +36 20 462 0669 or email us at info@konto-acoustics.com provide your name, home address, details of the order and, where available, your phone number and email address.
    2. Returning Products after ending the Contract. If you end the Contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must either post the Products Halltex/Konto Warehouse, 2045 Törökbálint, Dulácska u. 2. (if they are not suitable for posting) allow us to collect them from you. Please call Customer Services on +36 20 462 0669or email us at info@konto-acoustics.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the Contract.
    3. We will pay the costs of return:
      1. if the Products are faulty or misdescribed; or
      2. if you are ending the Contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
    4. If you are responsible for the costs of return and we are collecting the Product from you, we will charge you the direct cost to us of collection.
    5. We will refund you the price you paid for the Products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    6. If you are exercising your right to change your mind:
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    7. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
      1. If we have not offered to collect the Product, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
      2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
  11. Our rights to end the Contract
    1. We may end the Contract for a Product at any time by writing to you if:
      1. you do not make any payment to us when it is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
      3. you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
    2. If we end the Contract in the situations set out in paragraph 15.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
    3. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least two weeks in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.
  12. If there is a problem with the product
    1. We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact us using the details on the imprint page of our Website.
    2. If you have any questions or complaints about the Product, please contact us. You can telephone our customer service team on+36 20 462 0669 or write to us at info@konto-acoustics.com or Key Properties Ltd. 1054 Budapest, Aulich u. 3. II/2. Hungary
    3. We are under a legal duty to supply Products that are in conformity with the Contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these terms will affect your legal rights.
  13. Ending the contract by us
    1. We may end the Contract for a Product at any time by writing to you if: (a) we are unable to collect payment from you when it is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product; or (c) you do not, within a reasonable time, allow us to deliver the Product to you or collect them from us.
    2. If we end the Contract following paragraph 16.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the Contract and you shall immediately pay us any outstanding sums due to us.
    3. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.
  14. Our liability
    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
    2. Without affecting our liability under paragraph 16.1, we recommend that you check the Products for defects or discrepancies as soon as possible. If you find a defect or discrepancy in the Products, or suffer loss or damage that is a foreseeable result of us breaking the Contract or us failing to use reasonable care and skill, please let us know as soon as you become aware of the relevant issue. You should then take reasonable steps to minimise the damage or loss you may suffer. We will not be liable to you (or any other user of our Website) for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use or inability to use our Website or reliance on the content displayed on the Website.
    3. We supply Products (including any free samples provided with your order) for domestic and private use. On this basis, you agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    4. Some of the Products we sell to you may come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products. If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described..
    5. You are responsible for checking the Goods on receipt. If there is a “short” delivery of Goods, whether delivered on our transport or otherwise, you must notify of us of the full particulars (including quantity and type of Goods ordered and quantity and type of Goods received) in writing within 3 days.
  15. Using our website
    1. Your use of our Website is governed by these Terms. By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.
    2. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
    3. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use but you must not use any part of the content on our Website for commercial purposes.
    4. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied that the content on our Website is accurate, complete or up-to-date.
    5. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
    6. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our site is stored or any server, computer or database connected to our site.
    7. Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources.
  16. Your personal information
    1. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy on the Website as it includes important information and terms which apply to you.
  17. Changes to these conditions
    1. We may make changes to these Terms from time to time if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these Terms, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any Products paid for but not received.
    2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us. The current version of these Terms will be available on our Website. Please check the Terms on our Website each time that you order Products from us to ensure that you understand the Terms that apply at the time.
  18. Complaints
    1. We hope that you do not have cause for a complaint but, if you do, we would like to hear from you so that we can try and resolve your complaint and ensure that it does not happen again. Please contact us using the details on the Contact Us page of our Website.
  19. Other important information
    1. These Terms are governed by Hungarian law and you can bring legal proceedings in respect of the Products in the Hungarian courts. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us at info@konto-acoustics.com.

Description of the technical steps required to conclude the contract electronically:

The detailed characteristics and price of the product or service to be ordered, as well as the delivery fee, duration and conditions can be found out by clicking on the name of the product or the image depicting the product. By clicking the “Add to Cart” button the product can be added to your virtual cart. Moreover, a button labeled „View Cart” will appear. When placing the product in the cart, an information window will appear informing the Customer that the product has been placed in your virtual cart. Please notice that placing the product (s) in the shopping cart does not result in the “booking” of the product, nor does it mean that the buyer declares the intention to purchase or finalizes the order. As a result, the product placed in the cart may be removed from the customer’s cart after a certain period of time because it was purchased by another customer.

At this stage, you can choose to continue browsing the webshop (“Continue Shopping”) or finish browsing and begin the ordering process by clicking the “Checkout” button. If you have selected the latter option, the contents of the basket will be displayed, where you can check the contents of your basket. On the cart page, you can modify the order and delete an item from the cart. If everything is OK, you can click the “Proceed to checkout” button to start finalizing your order by entering the requested information.

On the checkout page you are required to provide all the necessary personal information and your address, You will find an option to provide a shipping address that differs from your personal address.

After entering the delivery details, the Buyer can certify that she/he has read, understood and accepted the terms and conditions of the general contract and our privacy statement by ticking a box. Also on this page you have to select the desired payment method from the available options. This page displays a summary of your purchase details, where you can check your order details for the last time before final shipment. Click the “Place order” button to finalize your order and send it to us.

If the customer has finalized the online ordering process by entering the data requested and has clicked on the “Place order” button, she/he will place an order, which will be considered a binding offer on the part of the customer.

However, this offer does not automatically imply that the Webshop has accepted the buyer’s offer.

By finalizing the Customer’s order, you will be taken to a closing surface, where we will inform you about the order number, the total value of the order, the expected delivery time of each product and how to send your order confirmation and bank details by e-mail. You can also immediately print or save a copy of your order confirmation in PDF format.